How much does the Lifeline medical alert service cost?
Lifeline costs little more than a dollar a day, but the specific amount may vary slightly depending on which Lifeline program is nearest to you and which equipment and services you choose.
With Lifeline, there are no hidden costs, no long-term contracts, and you may discontinue the service at any time.
For pricing on the Lifeline programs nearest to you, simply call the toll-free number listed on the left.
How is the Lifeline service set up in the home?
In most situations, a Lifeline home service representative will schedule an appointment to install the home unit and test the service. This usually takes less than an hour as it is relatively easy to set up. The representative would also answer any questions to ensure that the subscriber is fully comfortable using the Lifeline service. Other times a representative may not be needed to come to the home. In these cases, the unit could be shipped to the home or picked up at the local Lifeline program. A caregiver could then set up the service using the easy to follow instructions and a dedicated telephone support representative would provide any needed assistance. It is best to contact Lifeline to determine the best way to set up the service.
What if I move?
We can transfer your system to your new or second home. Just give us a few weeks notice to arrange the transfer.
How will I learn to use the Lifeline system?
When installed, the representative will carefully explain the system so that everyone understands how it works. If you need help later, a simple press of the button will connect you to a response associate who has all the answers.
What happens if I push the medical alert button and can't get to the phone?
The Lifeline unit contains a highly sensitive speakerphone. If you still can't hear it or answer, we will immediately follow up according to the instructions in your profile.
How far away from the home unit will the Lifeline button work?
You can be in another room or on a different floor of your home. We'll also test your button's range to see if it works outside on your porch, in your garden, or elsewhere on your grounds.
How can I be sure the Lifeline system is working?
We encourage you to press your button once a month to ensure that Lifeline is working properly.
Can Lifeline be used if there is an Internet connection being used on the same telephone line?
Yes, but a filter must be installed on the line, just as it is for your other phones.
Will calling for help with my Lifeline cause me to have higher telephone bills?
No. All help and test calls to our Response Center are through a toll-free number.
Can I have the Lifeline monthly payment charged directly to a credit card?
In most situations, yes. Your Lifeline sales representative will be happy to tell you more about the availability of direct credit card billing in your particular area.
