Customer Support

You’ve made a great choice by selecting Philips Lifeline as your medical alert service provider!

Now, let our Customer Support platform provide you with helpful information regarding your Lifeline service. Here, you can find Frequently Asked Questions about products, services and billing. You can also find photos, diagrams and videos to help you connect or reconnect the Lifeline Service if you have moved to a new home, received a replacement unit, or changed phone service types. Browse through these pages to find answers to commonly asked questions. Or, if you would like to speak with us directly, please call Customer Service at 800-635-6156. We’re here to help.