Answers to more of your questions about Philips Lifeline

How much does the Lifeline medical alert service cost?
Options for our Standard Lifeline service for new customers only start as low as $29.95 per month at participating Lifeline programs.

How is the Lifeline service set up in the home?
In most situations, a Lifeline home service representative will schedule an appointment to install the home unit and test the medical alert service. Since the setup is easy, this usually takes less than an hour. The representative would also answer any questions to ensure that the subscriber is fully comfortable using the Lifeline service. Other times, a representative may not be needed to come to the home. In these cases, the unit could be shipped to the home or picked up at the local Lifeline program. A caregiver could then set up the service using the easy-to-follow instructions and a dedicated telephone support representative would provide any needed assistance. It is best to contact Lifeline to determine the best way to set up Lifeline’s medical alert service.

What if I move?
Simply provide us with a few weeks notice and we can transfer your Lifeline medical alert service to your new or second home.

How will I learn to use the Lifeline system?
When installed, the representative will carefully explain the medical alert system so that everyone understands how it works. You may also refer to the User Manual. If you need help later, a simple press of the button will connect you to a response associate who can answer all of your questions.

What happens if I push the medical alert button and can’t get to the phone?
The Lifeline unit contains a highly sensitive speakerphone. If you still can’t hear it or answer, we will immediately follow up according to the instructions in your profile.

How far away from the home unit will the Lifeline button work?
You can be in another room or on a different floor of your home. We’ll instruct you how to test your button’s range to see if it works outside on your porch, in your garden, or elsewhere on your grounds.

How can I be sure the Lifeline system is working?
We encourage you to press your button once a month to ensure that Lifeline is working properly.

Can Lifeline be used if there is an Internet connection being used on the same telephone line?
Yes, but a filter must be installed on the line, just as it is for your other phones.

Will calling for helping with my Lifeline cause me to have higher telephone bills?
No. All help and test calls to our Response Center are through a toll-free number.

Can I have the Lifeline monthly payment charged directly to a credit card?
In most situations, yes. Your Lifeline sales representative will be happy to tell you more about the availability of direct credit card billing in your particular area.